Privacy Policy
Last Updated: November 4, 2025
when you visit our website, communicate with us, or use our services. By accessing or using our services, you agree to the practices described here.
If you do not agree, please discontinue use of our services.
1) Who We Are
Nature Craft Tours
Sonarpur, Kolkata – 700150, West Bengal, India
Website: www.naturecrafttours.com
Email: info@naturecrafttours.com
Phone/WhatsApp: +91 85830 48848
2) Scope
This Policy applies to information we process when you browse our website, submit an inquiry, complete a booking,
engage with us on social media, or contact us by phone, email, or messaging apps. It does not cover third-party sites or services that we do not control.
3) Information We Collect
A. Information You Provide
- Contact details (name, email address, phone number, country/city)
- Booking details (travel dates, destinations, group size, preferences, special requests)
- Payment-related details (handled by our payment processors; we do not store full card numbers)
- Communications (emails, messages, feedback, testimonials)
- Documents required for travel (e.g., ID details where necessary for permits/insurance — collected only when required)
B. Information Collected Automatically
- Device and usage data (IP address, browser, device type, pages viewed, time on site)
- Cookies and similar technologies (see “Cookies” below)
- Approximate location data derived from your IP address
C. Information from Third Parties
- Payment processors confirming payment status
- Analytics, advertising partners, and social media platforms (in aggregate or pseudonymous form where applicable)
- Travel partners (hotels, transport, tour guides) for booking fulfillment
4) How We Use Your Information
- To respond to inquiries, provide quotes, and manage bookings
- To plan and deliver tours, accommodations, and transport services
- To process payments and prevent fraud
- To improve our website, services, and customer experience
- To send service notifications, itinerary updates, and essential messages
- To send marketing communications (only with appropriate consent where required)
- To comply with legal obligations and resolve disputes
5) Legal Bases (GDPR/UK GDPR)
Where applicable, we rely on one or more of the following legal bases:
- Contract: Processing necessary to perform a contract or to take steps at your request prior to entering a contract.
- Consent: For certain marketing and optional cookies/analytics. You can withdraw consent at any time.
- Legitimate Interests: To improve services, prevent fraud, and ensure network and information security.
- Legal Obligation: Compliance with applicable laws, including tax and accounting rules.
8) Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy, including meeting legal, accounting,
or reporting requirements. Retention periods vary based on the type of data and applicable laws.
9) Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access,
alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; we strive to use commercially acceptable means to protect your data.
10) Children’s Privacy
Our services are not directed to children under the age required by applicable law.
We do not knowingly collect personal information from children without appropriate parental/guardian consent when legally required.
If you believe a child has provided us personal information without consent, please contact us and we will take appropriate steps.
11) International Data Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards
(such as standard contractual clauses) to protect your information during transfers.
12) Your Rights
Your rights will depend on your location and applicable law. Subject to conditions and exceptions, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Port your data to another service provider
- Lodge a complaint with your supervisory/data protection authority
To exercise your rights, contact us using the details in the “Contact” section below. We may need to verify your identity before processing your request.
13) “Do Not Track”
Some browsers offer a “Do Not Track” (DNT) signal. As there is no industry-standard response to DNT at this time,
we do not respond to DNT signals. You can manage cookies through your browser settings.
14) Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies.
15) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the latest revision.
Material changes will be highlighted on this page or communicated through other appropriate means.
16) Contact & Grievance Officer
If you have questions, requests, or complaints about this Policy or our data practices, please contact:
Nature Craft Tours — Privacy
Email: info@naturecrafttours.com
Phone/WhatsApp: +91 85830 48848
Address: Sonarpur, Kolkata – 700150, West Bengal, India
India (DPDP Act, 2023): You may also contact our Grievance Officer at the same details above.
We aim to acknowledge and resolve grievances within timelines prescribed by applicable law.